Privacy Policy
SHOP ONLINE AI LTD (“we,” “us,” or “our”) operates FocusClock.ai, an AI-powered productivity platform,
and is committed to protecting the privacy and personal data of our users.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use FocusClock.ai (“Platform”) and associated services.
By using FocusClock.ai, you agree to the collection and use of information as described in this policy. Please review this Privacy Policy carefully.
Information We Collect
Personal Information
We may collect personally identifiable information (PII), which may include:
Contact Information: Name, email address, and phone number. This information enables us to communicate with you effectively, send important updates about the platform, and respond to your inquiries.
Account Information: Username, password, and authentication details required for accessing the platform. These details ensure secure access to your account and allow you to customize your preferences.
Purchase Information: Details about your Token purchases, payment method, and transaction history. This data helps us process your transactions accurately and provide support for any payment-related queries.
Communication Information: Information shared through support channels, emails, or feedback forms. This includes the content of your messages, attachments, and any additional information you provide during interactions with our team.
User Content: Inputs, prompts, and other content uploaded by users, such as files, images, or audio, depending on the features used. This information allows the platform to provide tailored features and enhance the user experience.
Usage Data
We automatically collect information about how you interact with FocusClock.ai, which may include:
Device Information: IP address, device type, operating system, and browser details. This data helps us optimize the platform for various devices and ensure compatibility.
Usage Details: Pages visited, time spent on pages, interaction data, and referral sources. Collecting this data enables us to understand user behavior and improve the overall user experience.
Location Information: General geographic location based on IP address or device settings. Location data allows us to tailor certain features or provide relevant content based on your region.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze usage patterns, and deliver personalized content. Types of cookies include:
Essential Cookies: Necessary for platform functionality, such as enabling secure logins and remembering user preferences.
Performance Cookies: Help us measure platform performance and identify areas for improvement by tracking user interactions and load times.
Functional Cookies: Store user preferences and settings to provide a smoother and more customized experience.
You can manage cookie preferences through your browser settings.However, disabling certain cookies may limit functionality, such as access to personalized features or seamless navigation.
How We Use Your Information
We use the information we collect for purposes such as:
Service Delivery
To operate FocusClock.ai, provide requested services, and personalize user experiences.
This includes tailoring features to suit individual preferences, optimizing platform functionality, and ensuring reliable performance.
Account Management
To create, authenticate, and manage user accounts.
This includes setting up secure accounts, enabling password recovery, and responding to user support requests promptly and effectively.
Analytics and Improvements
To analyze usage trends, improve platform functionality, and develop new features based on user feedback.
This helps us identify popular features, address issues, and introduce innovations to enhance the overall user experience.
Communication
To send updates, promotional materials, and service-related notifications.
We may also use your information to provide tips on productivity and time management.
Users have the option to opt out of promotional communications at any time.
Legal Compliance
To comply with applicable laws, respond to legal requests, and protect the rights and safety of our users and the public.
This may involve disclosing information to legal authorities as required by law.
Sharing and Disclosure of Information
We may share your information under these circumstances:
Service Providers
We engage third-party vendors to perform specific functions, such as payment processing, analytics, and customer support.
These providers access information only as needed to fulfill their tasks and are bound by confidentiality agreements.
We conduct regular reviews to ensure these providers maintain high data protection standards.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred, provided the receiving entity adheres to this Privacy Policy.
We will notify users of any changes to data ownership or processing through appropriate channels.
Legal Requirements
We may disclose information to comply with legal obligations, such as court orders, government requests, or applicable laws, and to protect our rights or safety.
This may include cooperating with law enforcement agencies or regulatory authorities.
With Your Consent
We may share your information with third parties when you provide explicit consent.
This may include participation in surveys, special projects, or collaborations that require data sharing.
Security of Your Information
We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse. These measures include:
Encryption: Sensitive information is encrypted during storage and transmission to prevent unauthorized access.
Access Controls: Data access is restricted to authorized personnel who require it for specific tasks.
Regular Audits: Security systems are regularly tested to identify and address potential vulnerabilities.
Despite these measures, no system is completely secure.
Users are encouraged to maintain strong passwords and notify us immediately of any suspected unauthorized access to their accounts.
Data Retention
We retain personal data as long as necessary for the purposes outlined in this policy or as required by law.
Account Information: Retained while your account is active or as needed for service provision. If you deactivate your account, we will delete your personal data within a reasonable period, subject to legal requirements.
Usage Data: Retained in aggregated form for analytics and research. Aggregated data does not identify individuals and helps us improve platform performance.
Deletion Requests: Personal data can be deleted upon request, provided it is not required for legal or contractual obligations. We strive to process deletion requests promptly.
Your Rights and Choices
Depending on your location, you may have rights such as:
Access and Correction
Request access to or correction of your personal data via account settings or by contacting support.
We aim to respond to such requests within a reasonable timeframe.
Data Portability
Receive your personal data in a structured, machine-readable format upon request.
This allows you to transfer your data to another service provider if desired.
Deletion
Request the deletion of your personal data, subject to legal and contractual obligations.
We will notify you if certain data cannot be deleted due to compliance requirements.
Restriction of Processing
Request limits on data processing under certain conditions, such as when disputing the accuracy of your data or objecting to specific processing activities.
Withdrawal of Consent
Withdraw consent for data processing where applicable.
Withdrawal does not affect prior processing based on consent.
We will update your preferences promptly upon receiving a withdrawal request.
Cookie Policy
Cookie Usage
Cookies help us remember user preferences, improve functionality, and analyze traffic.
They enable us to provide a seamless user experience and ensure that essential platform features work as intended.
Managing Cookies
Users can control or disable cookies through browser settings.
This includes blocking specific types of cookies or clearing cookies stored on your device.
Please note that disabling essential cookies may impact platform performance and limit certain functionalities.
GDPR Compliance
If you are in the European Economic Area (EEA), we comply with the GDPR by:
Providing Data Access: Enabling users to access, modify, and delete personal data.
Ensuring Lawful Processing: Collecting and using data based on consent, contractual necessity, or legitimate interests.
Implementing Safeguards: Using encryption, access controls, and agreements to protect data.
International Data Transfers
Your data may be processed outside your home country.
We ensure data transfers comply with international standards using safeguards like Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this policy periodically. Updates will be posted on this page with the effective date.
Users are encouraged to review the policy regularly.
For significant changes, we may notify users via email or platform announcements.
Contact Us
For questions or concerns about this Privacy Policy, please contact us:
Email: helptime@focusclock.ai
Mailing Address: SHOP ONLINE AI LTD, Suite 2, 55 Pentland Crescent, Rosewell EH24 9BJ, United Kingdom